Due to the intimate nature of the items we sell Luv Bunny does not take returns and we are unable to return or exchange purchased items unless they are defective. Therefore, all sales are final with the exception that we will exchange a product that is defective for the same item.
Luv Bunny has a 90-day return policy on defective items damaged by the shipping carrier (whereby a claim must be made to the carrier), damaged by Luv Bunny, or if we’ve accidentally shipped you the wrong product. This is for the health, safety, and peace of mind of our customers. No discontinued items, special order items, sale items, used, or open items will be accepted, and the products must be returned in original packaging and in original condition. No returns will be accepted without an RMA (return authorization number) from Luv Bunny and may be subject to a 20% restocking fee (To be determined by Luv Bunny. Customers are welcome to make returns or exchanges to the manufacturers if they have warranty programs.
Returns sent to Luv Bunny once approved will be credited and issued to your account within (10) business days. All price disputes or claims, such as wrong merchandise received, shortages, and/or damages in shipment must be made within seven (7) days of the receipt of merchandise.